Frequently Asked Questions
general
general
Do you have any stores in Auckland?
Unfortunately, we do not have any stores located in Auckland, we only have our Utiku retail store. However, you can shop with us online. Please see our Shipping charges and refund policy for online purchase orders.
Do you have any stores in Australia?
It is great to see you are so eager to shop with us ! Unfortunately, we do not have any stores located in Australia, we only have our Country Store in Utiku, New Zealand. However, you can shop with us online. Please see our Shipping charges and refund policy for online purchase orders.
How do I care for my garment?
How do I know what size to buy?
Click here to view our size guide, it will bring up the basic measurements to help you find the correct size. Please note this is only a rough guide and since all garment styles vary in sizing the guide does not apply to all of them. If you would like the specific measurements of a particular garment please feel free to email us at admin@thewoolcompany.co.nz or call us on our free phone number 0800 60 70 10