Frequently Asked Questions

Unfortunately, we do not have any stores located in Auckland, we only have our Utiku retail store. However, you can shop with us online. Please see our Shipping charges and refund policy for online purchase orders.

It is great to see you are so eager to shop with us ! Unfortunately, we do not have any stores located in Australia, we only have our Country Store in Utiku, New Zealand. However, you can shop with us online. Please see our Shipping charges and refund policy for online purchase orders.

To keep your garment looking good, they need to be washed at regular intervals. All garments have care labels and should be washed following these care instructions.

All our garments have a high wool content so we recommend using an approved wool detergent and cold water for washing of all our products. Some are specified as handwash only, some of the fabric garments and baby yarns are able to be machine washed on the wool cycle. We strongly advise reading the washing instructions prior to washing.

We do not recommend tumble drying our products.

If you have any additional questions, please contact us, so we can advise you before washing.

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Click here to view our size guide, it will bring up the basic measurements to help you find the correct size. Please note this is only a rough guide and since all garment styles vary in sizing the guide does not apply to all of them. If you would like the specific measurements of a particular garment please feel free to email us at admin@thewoolcompany.co.nz or call us on our free phone number 0800 60 70 10