PRIVACY

We have put in place the following policy to protect your personal information. By using our website and/or providing information to us, you consent to the policy.

Why we collect your information:
We collect your information in order to improve your shopping experience and to communicate with you about our products, services and promotions. We collect information from you complete a transaction, register as a member, sign up to receive email/text communications from us, or participate in a competition/promotion/survey. This information may include that such as name, age, gender, email address, phone number, postal address and credit card numbers. We may use your information collected online to fulfil and process your orders. We may maintain a record of products you have looked at or purchased in order to enhance your shopping experience and make it easier and faster for you.

All text or email communications you receive from us will allow you to unsubscribe on the spot, meaning you will no longer receive communications from us unless it is regarding a transaction or security issue. You are also able to call us on NZ 0800 60 70 10,  Australia  1800 153 820, Or +64 6 3881564, or you can  email us at admin@thewoolcompany.co.nz, or edit your account details on our website at any time if you wish to stop communications from us.

Business partners:
We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorised to use your information for any other purpose.

Cookies:
Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Cookies will be stored on your hard drive and allow us to recognise you when you return to our website. We use cookies as a means of researching your usage of the site in order to work on providing you the best customer experience possible.  You may configure your browser setting to turn off cookies; however this may affect the levels of functionality you experience on our site. 

Security:
We take security seriously, and have taken steps to ensure your personal information is secure. We use secure servers, and data encryption when we are receiving or transferring adapt online.