Exchange/Returns

We are committed to providing you with quality products. If you are not completely satisfied with any product, please return it to us within 21 days of receipt and we will replace it or refund the purchase price, using the method by which you originally paid.

To return products, please affix the correct postage to your parcel and return it to:
The Wool Company
PO Box 18
Taihape

Postage is not refundable on returns. There is no delivery charge within New Zealand for any exchange for the same style in a different colour or size. All other exchanges and reorders will be charged the standard $7.00 delivery charge within NZ and $12.00 to Australia for all parcels less than 1kg, and the calculated weight based cost on all other overseas parcels.

Returns

We are committed to provding you with quality New Zealand made knitwear, lingerie, accessories and yarn.